Module M1
RunningCases and repair reports
Residents report a fault on their phone. You get a queue with status, priority and assignment.
What shapes this module
The history is never rewritten. A correction is a new line. Residents never see internal notes.
For residents
- Report a fault with a category, a description and master-key consent
- Your own cases with status and history
- Email and SMS on a status change
For the manager
- A queue filtered by status and priority
- Assignment to a handler
- Internal notes
- Follow-up per property, with a CSV export
You configure
- Categories: names, order and whether they may be flagged urgent
Not built
Photos on a report, SLA per category and on-call routing of urgent cases.
Contact
Tell us how you handle repair reports today.
Write a few lines about your portfolio and we will show you how it looks in the system.