Repairs, bookings and follow-up.
Residents report in an app that carries your name. You see how quickly it gets resolved.
Case queue · sample data
Select a caseFront door will not lock
- Done: Reported · 11 Sep
- Now: New · not yet received
- Next: Action
- Next: Review
- Address
- Lindvägen 3, entrance B
- Priority
- High
- Master key
- Not applicable, communal area
- Status
- New
History · visible to the resident
- 11 Sep 21:16Reported by a resident.
Water leaking under the kitchen sink
- Done: Reported · 12 Sep
- Done: Received
- Now: In progress · Anna Lindqvist
- Next: Review
- Address
- Björkgatan 12, flat 1104
- Priority
- High
- Master key
- Yes, resident consented
- Status
- In progress
History · visible to the resident
- 12 Sep 07:42Reported by the resident.
- 12 Sep 08:10Received by Anna Lindqvist. Priority high.
- 12 Sep 08:35Emergency plumber booked, arriving before 12:00.
Broken light fitting in the stairwell
- Done: Reported · 9 Sep
- Done: Received
- Now: Planned · 15 Sep
- Next: Review
- Address
- Björkgatan 12, level 3
- Priority
- Low
- Master key
- Not applicable, communal area
- Status
- Planned
History · visible to the resident
- 9 Sep 10:02Reported by a resident.
- 9 Sep 13:40Received by Anna Lindqvist.
- 10 Sep 09:15Fitting ordered. Replacement planned for 15 Sep.
Cold radiator in the bedroom
- Done: Reported · 7 Sep
- Done: Received
- Done: Resolved
- Done: Closed · 8 Sep
- Address
- Lindvägen 3, flat 0802
- Priority
- Normal
- Master key
- No, the resident wants to be at home
- Status
- Closed
History · visible to the resident
- 7 Sep 16:20Reported by the resident.
- 8 Sep 08:05Received by Anna Lindqvist.
- 8 Sep 14:30Radiator bled. The resident has been told.
- 8 Sep 14:45Closed.
Modules
One system for the whole job.
Residents
- Repair reports
- Category, description, master key.
- Case progress
- Status and history in the app.
- Outage notices
- Planned disruptions, in the app and by email.
- Bookings
- Guest flat, sauna, laundry, communal room, EV charger.
- Notifications
- Email and SMS, in Swedish or English.
- Nothing to download
- Added to the home screen.
The manager
- Case queue
- Status, priority, assignment, internal notes.
- Work orders
- Assign, report complete, review.
- Notices
- Planned disruptions per property.
- Follow-up
- Handling times and lead times per property.
- Register
- Buildings, flats, people, tenancies. Import from CSV.
- Bookable resources
- Slot length, opening hours, quota per flat.
- Several portfolios
- Switch between your management assignments.
You configure
- Domain
- Your own, or one under kvartera.se.
- Appearance
- Logo, colours, typeface.
- Case categories
- Rename, reorder, switch on or off.
- Booking rules
- Opening hours and quotas per resource.
- Language
- Swedish or English, per resident.
- Accounts
- Created from your register. No self-registration.
Repairs
Fewer calls asking where the case has got to.
Residents report on their phone
With the master-key question answered, so the contractor does not have to ring.
You get a queue, not an inbox
Status, priority and history per case.
Residents can see what is happening
Every status change is visible to whoever reported it.
Bookings
Each resource has its own rules.
You set slot length, opening hours and quota. Two residents cannot get the same slot.
Rules per resource
- Guest flat
- Any start and end time. One booking per flat at a time, 180 days ahead.
- Sauna
- Two-hour slots, 07–23. One booking per flat at a time, 14 days ahead.
- EV charging
- One-hour slots, around the clock. Two bookings per flat at a time, 30 days ahead.
- Laundry
- Three-hour slots, 07–22. The booking does not open the door.
Getting started
Four steps. Residents do none of them.
You send the register
Buildings, flats and contact details.
We set up your profile
Name, logo, colours, resources and rules.
Residents are invited
By email, from your own address.
Nobody signs themselves up
Accounts are created from your register.
Contact
Tell us how you handle repair reports today.
Write a few lines about your portfolio and we will show you how it looks in the system.